At KOOLILA.COM, we value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data privacy laws.

1. Information We Collect

We may collect the following types of information when you visit our site or place an order:

• Personal details: name, email address, phone number, shipping and billing address

• Payment information (processed securely via third-party services)

• Order history and communication records

• Browsing data: IP address, browser type, pages visited (via cookies)

2. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Communicate order updates or promotions

• Improve website functionality and customer experience

• Comply with legal obligations

3. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and collect analytics. You can adjust your browser settings to decline cookies if preferred.

4. Third-Party Services

We may use trusted third-party services (such as payment processors and logistics providers) to handle transactions and fulfill orders. These services have their own privacy policies and are compliant with relevant data protection laws.

5. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss.

6. Your Rights

Under the GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent for marketing communications

• Lodge a complaint with a data protection authority

7. Marketing & Communication

You may opt-in to receive promotional emails or product updates. You can unsubscribe at any time via the link in our emails or by contacting us.

8. Contact Us

For any privacy-related questions or data requests, please contact us:

📧 [email protected]