Thank you for shopping with us at www.koolila.com. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our policy below.

🔄 Returns & Exchanges

Due to the hygienic and consumable nature of vaping products, we only accept returns in the following cases:

• The product is damaged, defective, or incorrect upon arrival.

• The product is unopened, unused, and in original packaging (within 7 days of delivery).

To request a return, contact us within 7 days of receiving your item at:
📧 [email protected]

Once your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior authorization will not be accepted.

💰 Refunds

Approved refunds will be processed to your original payment method within 7 business days after we receive and inspect the returned item. Please note:

• Shipping fees are non-refundable.

• Refunds may take additional time to appear on your statement, depending on your bank or card provider.

🚫 Non-Returnable Items

We do not accept returns or exchanges for:

• Opened, used, or partially consumed products.

• Sale or clearance items.

• Products returned beyond the 7-day window.

⚠️ Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, please email us within 48 hours of delivery with your:

• Order number

• Clear photos of the item and packaging

We will quickly resolve the issue with a replacement or refund as needed.

📩 Need Help?

For any questions regarding your order, return eligibility, or assistance with the process, feel free to reach out to our support team:
[email protected]