Terms & Conditions

Last updated: [August 2025]

Welcome to KOOLILA.COM. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from this site, you agree to be bound by the following terms.

1. Eligibility

You must be at least 18 years old (or the legal age for purchasing e-cigarettes in your country) to access or purchase from this site. By placing an order, you confirm that you meet this age requirement.

2. Products & Usage

Our products are intended for adult smokers only. E-cigarettes and vaping products are not suitable for:

• Minors under the legal smoking age

• Pregnant or breastfeeding women

• Individuals with heart disease, high blood pressure, diabetes, or those taking medication for asthma

3. Order Processing

• Orders are processed within 1–2 business days

• You will receive confirmation via email once your order has been dispatched

• We reserve the right to cancel or refuse orders at our discretion, including cases of suspected fraud or misuse

4. Pricing & Payment

• All prices are listed in US dollars and include applicable VAT

• We accept major credit/debit cards and secure payment methods

• Prices and availability are subject to change without prior notice

5. Shipping

Shipping details are outlined in our Shipping Policy.
We are not liable for delays caused by carriers or customs.

6. Returns & Refunds

Our Refund & Returns Policy applies to all purchases.
If you receive a defective or incorrect product, contact us within 7 days of delivery at [email protected].

7. Use of Website

You agree not to:

• Violate any laws or regulations

• Interfere with the site's operation

• Attempt unauthorized access to our systems

All content on the site is owned by koolila.com and may not be reproduced without permission.

8. Limitation of Liability

We are not responsible for indirect or consequential losses arising from use of our products or services. Use of vaping products is at your own risk.

9. Privacy Policy

Your data is handled in accordance with our Privacy Policy.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site following changes constitutes acceptance.

11. Contact Us

For questions or concerns regarding these Terms, contact us at:
📧 [email protected]